Login Troubleshooting

  • If you have forgotten your password, please go back to the login page, enter your email address, and then click on the forgot password link.  This will automatically send you a password-reminder email.  If you do not see it after two minutes, please check your spam folder.
  • If you are a paid member, but do not know which email address you are signed up under, please remember to try the email address associated with your PayPal account.
  • If you have received  your password reminder email, but the system won’t let you login, please remember that the password is case sensitive, and both the login and password cannot have any leading or trailing spaces.  If you just purchased and this is your first login, please double-check PayPal to ensure your payment went through.  In the event that you abort the payment process midway through, the system may erroneously issue you a login/password, but it won’t be activated until your payment is made).
  • If you paid via e-check on paypal, the e-check must clear (3-6 business days generally) before you will be able to login.
  • Unfortunately, right now we are only set up to accept payment through PayPal.  While you can use your credit card to setup your paypal account, we cannot directly accept your credit card payment information.  This measure gives many purchasers confidence as we at Play Submissions Helper never have direct access to your payment information.

 

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